We’re pleased to announce that we can now seamlessly integrate our entire BetterCare suite with council back-off systems – regardless of system supplier – with the introduction of Robotic Process Automation (RPA). 

Local authorities are increasingly looking to digital tools to improve services, reduce costs, and meet rising expectations from their residents who want quick, online access to support. In adult social care, this need is especially urgent; growing service demand, tighter budgets, and a finite number of skilled staff, mean councils need smarter ways to manage caseloads and deliver help earlier.  

As a result, modern platforms and automations are becoming essential tools to help adult social care teams deliver better outcomes with fewer resources. Our BetterCare suite is a collection of popular tools that make it possible to streamline assessments, keep records up to date, and share information securely across teams and partner organisations. It also empowers people and their carers to self-serve where appropriate, reducing delays in accessing the right support.  

Making the changes that matter to you

Integration can vary widely between back-office system suppliers, and too often it is not designed with the user in mind. At Infoshare+, we believe that technology should support – not complicate – the work of social care professionals. Our goal is to make life as easy as possible for the teams on the ground; listening to what matters to them and finding solutions that work. That’s why we’re introducing Robotic Process Automation (RPA) to the BetterCare suite – ensuring that every council, regardless of supplier, can benefit from smoother data integration.  We’re automating this low-level administrative task to help social care professionals focus on complex cases where their expertise makes the greatest difference. 

What is RPA? 

RPA enables automatic integration between one platform and another. It uses computer programs to complete simple and repetitive tasks, such as copying data from one place to another or filling in forms with known information.  

What are the benefits of using RPA with the BetterCare suite? 

Using RPA to integrate between our BetterCare products and council systems will save time and money, reduce errors, and improve the quality of information passing across systems. It removes the need for staff to rekey information for every online assessment, allowing them to prioritise more meaningful work, respond to citizens faster, and improve the consistency and efficiency of their processes. 

How will it work for local authorities already using one of our BetterCare products? 

We’re introducing RPA through a new strategic partnership that enables deep integration between the BetterCare suite and your back-office systems – regardless of supplier.  

This deep integration works across our entire range of BetterCare products to ensure slick integration for care financial assessments, care and support assessments, as well as carers assessments. 

All information submitted via our BetterCare platforms – such as care needs, financial details, personal details, contact history, and support preferences – can now be posted directly into your internal systems, removing the need for manual rekeying and duplication of effort. 

The benefits of this integration include: 

  • More efficient handling of incoming citizen information 
  • Improved data quality and reduced manual admin for staff 
  • Stronger case management, with up-to-date data flowing straight from your BetterCare platform 
  • Potential cost savings over existing integrations, especially compared to API-based approaches 

This will help increase uptake of self-service, improve triaging and decision-making at the front door, and make the BetterCare suite of platforms even more valuable tools for delivering early support and managing demand.

Guy Giles, Managing Director of Infoshare+, said: 

“This is an exciting step forward for local authorities wanting to benefit from a digital front door and self-assessments options. By combining the power of RPA with the BetterCare suite, we’re making it faster and simpler for teams to deliver high-quality support, ensure systems communicate seamlessly and remove the burden of repetitive data entry.” 

If you’d like to find out how this can work for your council, or hear how other councils are using it, please get in contact with our team of experts here.