BetterCare Support
Animation-led platform supporting people through care and support assessments.
What is BetterCare Support?
Animation-led digital care and support assessment
BetterCare Support is an animation-led platform to assess multi-tiered care and support eligibility, across the 10 areas of the Care Act. The platform takes a strengths-based approach and is changing the way adult social care teams undertake assessments.
Users are guided through a series of short animations for each of the 10 areas of the Care Act to indicate what level of care they need (if any). The “laddering” process offers the shortest route possible through the system, putting users in control of only assessing the areas where they feel they need support.
Key Features of BetterCare Support
Accessible user experience
40+ animations
Easy-to-understand, relatable animations used, helping users complete the form and encouraging best quality responses.
Better outcomes
Easier decision-making
Service providers able to make informed decisions about care packages without the need for a home visit, whilst retaining highest possible quality of service.
Fits in with your approach
Seamless integration
Easy integrations into back-office systems and works across multiple delivery models, e.g. 3 Conversations and strength-based practices.
Benefits of using BetterCare Support
Digital-first
BetterCare Support was co-designed by six councils and addresses the need for a digital approach to Care and Support within Adult Social Care to provide efficiencies to both the customers and the council alongside significant financial savings.
Guided self-assessment
The series of engaging animations guides users through the 10 areas of the Care Act and coaxes best quality responses. Individuals are pointed to relevant local and national information, advice and guidance services, even if they’re not eligible for social care and support.
Cost saving efficiencies
The platform reduces the number of home visits required and unnecessary contact from individuals who don’t meet the eligibility criteria, whilst also giving a more informed view of the individuals needs prior to any further contact – creating compelling efficiency savings.
Faster service delivery
In addition to reducing the number of home visits, BetterCare Support results in shorter visits for those still required to ensure the package of care is exactly right – delivered much faster than would have previously been possible.
Resource reallocation
A reduction in backlog, travel and assessment processing times mean that you can allocate resource to the most vulnerable and complicated cases whilst still retaining high levels of service and quality.
Co-designed with local authorities
BetterCare Support was co-designed with Oxfordshire, Solihull, Medway, Coventry, Dorset and Lincolnshire councils.
Ambitious teams are growing with Infoshare+
Built to solve shared challenges
Co-designed with experts
BetterCare Support was co-designed by six councils and developed by Looking Local as the technical partner. BetterCare Support addresses the need for a digital approach to care and support within adult social care to provide efficiencies to both the customers and the council alongside significant financial savings.
Digital front door
Personalised citizen support
This tool triages citizens at the adult social care front door with engaging animations that guide users through the 10 areas of the Care Act and encourage best quality responses. Individuals are pointed to personalised local and national information, advice and guidance services, even if they’re not eligible for social care and support.
Refocus staff expertise
Prioritise vulnerable and complex cases
The platform reduces the number of home visits required and connects people with the support they need without having to wait to be directed by adult social care teams. Staff can then prioritise their time on vulnerable and complex cases, ensuring everyone is receiving a timely and appropriate level of support.
Success stories
TestimonialKent County Council shift to online ‘self-service first’ model for care and support assessments.Infoshare+
Kent County Council
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Explore how BetterCare Support can help you.
- Self-service care and support assessment platform
- Co-designed with six local authorities
- Featuring 40+ animations to guide users and encourage best responses