BetterCare Support: Carers
Animation-led platform supporting carers through their carers assessment.
What is BetterCare Support: Carers?
Self-service digital carers assessment
BetterCare Support: Carers is a digital solution for carers assessments, designed to ensure that carers can identify and communicate their needs and continuously promote their wellbeing. BetterCare Support: Carers has been developed on the back of BetterCare Support to ensure that both the ‘carer’ and the ‘cared for’ are able to access timely support for their needs.
As adult social care reforms and evolves, many local authorities expect to see a significant increase in the number of assessments and reviews. BetterCare Support: Carers is built to handle the expected uptake in people presenting to the council for an assessment and subsequent annual reviews.
Key Features of BetterCare Support: Carers
Co-designed
Developed with two local authorities
Co-designed with local councils, Kent and Kirklees, to ensure best practice and putting carers at the heart of the process.
Easy-to-use
Animation-based carers assessments
Plain-English language, animation-based assessments, that promote user experience and quality care, whilst supporting multiple delivery models.
Cost saving
Prioritise vulnerable cases
Increase the number of assessments completed, and reducing wait times, whilst freeing up social worker time for vulnerable and complex cases.
Benefits of using BetterCare Support: Carers
Increase number of assessments completed
A digital platform that breaks down the assessment process allows Carers to self-assess with easy to understand, accessible animations, that uses simplified language.
Reduce wait times for users
Self-assessments with 30+ animations designed to lead users through the carers assessment means that users get answers more quickly, signposting them to information, advice and guidance as needed, improving utilisation of community assets.
Reduces pressure on social care
Designed to use digital assessments for carers to reduce the number of unnecessary contacts or home visits for individuals who don’t meet the eligibility criteria, allowing social care to be focused on vulnerable and complicated cases and deliver highest possible levels of service and quality.
Tailored signposting
Tailored signposting to local and national information, information and guidance, reducing the number of unnecessary contacts from individuals who don’t meet the eligibility criteria, but may have some support needs.
System integration
Integration with existing systems for easy to use, clear connection of data, and allowing for the payload to be delivered into council for professionals to review.
Reporting
Easy reporting to help you monitor performance and set future objectives and guidelines and adjust current resource.
Ambitious teams are growing with Infoshare+
Building on a proven model
Extending our person-centred approach
BetterCare Support: Carers has been developed on the back of BetterCare Support (Looking Local’s care and support platform that is also available in the Digital Marketplace) to ensure that both the ‘carer’ and the ‘cared for’ are able to access timely support for their needs.
Co-designed with experts
Developed with two councils
BetterCare Support: Carers has taken a co-designed approach, working with two councils (Kent and Kirklees) to centre lived experience of carers at the heart of the process.
Success stories
TestimonialKent County Council shift to online ‘self-service first’ model for care and support assessments.Infoshare+
Kent County Council
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Find out how BetterCare Support: Carers can help you.
- Developed with Kent and Kirklees Councils
- Animation-based self-service carers assessments
- Centres lived experience