BetterOff

Complete view for Claimants

BetterOff processes nationally and locally administered benefit claims digitally and remotely, as well as triaging Universal Credit claims. It comes with a built- in benefits calculator that helps claimants understand their entitlements whilst also providing insight into work opportunities.

Better Service Outcomes

BetterOff moves up to 70% of claimants on to self-serve that offers virtual guidance throughout, with digital support where needed. Offering a digital service that supports advisors focusing on complex and vulnerable cases, creates significant savings on advice provision without affecting service outcomes. 

Great customer experience

No more waiting in queues; the self-serve platform puts your claimants in control, with easy to use advice and guidance written by benefits advisors, a benefits calculator, and access to digital forms and uploads, means that your users get to see what they’re entitled to quickly and easily, in a way that works for them. 

ROI Calculator

We offer an ROI calculator that helps to show potential savings from implementing this service and evidencing how you’re saving money and putting back into the local economy whilst in a tough budget climate. 

Reduces Sanctions

The technology reduces the number of sanctions by providing the claimant with direct access to the relevant forms and processes based on their personal need. It guides users through the process: from assessing entitlements, processing claims and appeals, to ultimately providing the tools needed to re-enter work, all in one space.