BetterOff
Helping your citizens access the benefits that they’re entitled to.
What is BetterOff?
Self-service benefits assessment platform
BetterOff is a web-platform that enables claimants to self-serve by applying online for benefit assessments and applications. BetterOff combines national and locally administered forms with comprehensive advice and support for users in re-entering work.
Along with this support, the technology reduces the number of sanctions by providing the claimant with direct access to the relevant forms and processes based on their personal need.
It guides users through the process: from assessing entitlements, processing claims and appeals, to ultimately providing the tools needed to re-enter work, all in one space.
Key Features of BetterOff
User-friendly
Reduces pressure on contact centres
It moves up to 70% of your claimants onto self-serve options, reducing footfall at contact centres, and allowing your team to focus on vulnerable claimants.
Self-service
Lessens impact of service cuts
An online portal that allows claimants to manage their applications remotely, reducing budget pressures on face-to-face services.
Re-enter work
DWP-approved job journal and job search engine
Ensure your assessments are in line with all relevant legislation, 100% accurate to local charging rules bases down to the penny.
Benefits of using BetterOff
Complete view for claimants
BetterOff processes nationally and locally administered benefit claims digitally and remotely, as well as triaging Universal Credit claims. It comes with a built-in benefits calculator that helps claimants understand their entitlements whilst also providing insight into work opportunities.
Better service outcomes
BetterOff moves up to 70% of claimants on to self-serve that offers virtual guidance throughout, with digital support where needed. Offering a digital service that supports advisors focusing on complex and vulnerable cases, creates significant savings on advice provision without affecting service outcomes.
Great customer experience
No more waiting in queues; the self-serve platform puts your claimants in control, with easy to use advice and guidance written by benefits advisors, a benefits calculator, and access to digital forms and uploads, means that your users get to see what they’re entitled to quickly and easily, in a way that works for them.
ROI calculator
We offer an ROI calculator that helps to show potential savings from implementing this service and evidencing how you’re saving money and putting back into the local economy whilst in a tough budget climate.
Reduces sanctions
The technology reduces the number of sanctions by providing the claimant with direct access to the relevant forms and processes based on their personal need. It guides users through the process: from assessing entitlements, processing claims and appeals, to ultimately providing the tools needed to re-enter work, all in one space.
Ambitious teams are growing with Infoshare+
How it works
How it’s making a difference
Watch the video to learn more about how BetterOff is supporting Kirklees council, creating a great customer experience, saving in wait times, and creating better service outcomes when you move 70% of claimants onto a self-serve platform.
Self-service
Reducing footfall, improving service
By facilitating self service, BetterOff reduces footfall in contact centres, allowing advisors to devote their time and effort to working with vulnerable claimants who cannot self serve. In turn, allowing claimants to have the support they need whilst reducing the impact of cuts to welfare advice budgets.
Request a demo
Find out how BetterOff can help you:
- Self-serve benefits assessments and applications
- Reduce impact of budget cuts
- Provide tools to re-enter work