Scanstation and MyScan
A simple-to-use self-service document scanning solution, with hardware add ons
What is ScanStation?
Unbeaten, evidence-based technology
ScanStation and MyScan are a combination of an easy-to-use Android app, a bespoke furniture solution and wifi-connected tablets. Designed in partnership with Customer Service Managers, ScanStation ensures quality images every time, can integrate with any back-end system and is a simple, accessible customer-focused solution.
MyScan is available as an extension to ScanStation. The browser based web-app allows citizens to access ScanStation from their home or on the go, reducing the reliance on Customer Service Centres for Local Authorities. MyScan is a fully branded and mobile web app designed for use on multiple device types and browsers. MyScan replicates intuitive ScanStation user experience for customers to use on their own personal device.
Key Features of ScanStation
Self-Service
Reduces face-to-face contact
A self-serve solution that reduces the impact of assisted scanning services, freeing up staff time.
Cost Reduction
£3.66 per scan saving
Based on our Council Customer Service Centre Model, you can save up to £3.66 per document scan.
Tech Support
Quality images, data compliant
Enhanced camera functionality ensures quality images every time and is fully compliant with data protection regulations.
Benefits of using ScanStation
Proven value add
It frees up the highly trained customer service operators to help more complex cases and vulnerable residents and removes the need for scans to be handled in the back-office.
Clever tech
A dual android app and secure furniture solution, the technology captures clear pictures that are delivered with correct metadata and can be turned into PDFs as needed. All it needs is wifi!
Excellent security
It complies with data protection and other information security regulations, and no personal data or images are saved on the device.
Robust hardware
The hardware is user friendly and robust, able to resist knocks and bangs with ease. Add in a good wifi, and an easy to reach, visible location for your users, and your ScanStation solution is a welcome addition.
Easy user experience
The app and the hardware are designed to be user friendly and accessible with a potential of up to 80% of supporting documents able to be self-scanned. It also enables advocates, family or friends to be able to help progress claims on behalf of the claimant.
Scan on the go
MyScan is available as an extension to ScanStation. The browser-based web app allows citizens to access ScanStation from their home or on the go, reducing the reliance on Customer Service Centres for Local Authorities.
Ambitious teams are growing with Infoshare+
Proven Value Add
Document scanning made easy
Last year alone, Kirklees Council handled over 46,000 transactions that required some form of document scanning assistance, which in the current financial climate was considered to be unsustainable. The ScanStation app is integrated with Kirklees’ back-office system offering a seamless customer-focused end-to-end solution.
It frees up the highly trained customer service operators to help more complex cases and vulnerable residents and removes the need for scans to be handled in the back-office.
How it works
Stats+ offers a wide range of datasets tailored to various sectors:
MyScan allows citizens to scan and upload their document evidencing from multiple devices at home or on the go. It’s a browser based web-app, allowing all device types to easily access the platform and is designed cohesively with the ScanStation app and as such, is branded to each Local Authority.
Self-serve
Working with Kirklees
Watch our video to find out more about how ScanStation and the MyScan app helped Kirklees make significant improvements to their customer facing services.
Success stories
Testimonial“Why wait 50 minutes, when you can be done in 2?”Cardiff Council User
Cardiff Council
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Find out more about ScanStation and MyScan
- Reduces face-to-face contact
- £3.66 per scan saving
- Quality images, data compliant