Supporting Citizens

Self-service

Self-led assessments at your digital front door

Our adult social care digital assessment platforms are a key part of a comprehensive ‘digital front door’ to support individuals in completing care, carer, and financial assessments online.

These platforms empower citizens to reflect on their health and wellbeing, share financial information, and access tailored advice and guidance to help them take their next steps with confidence.

Available 24/7, they offer flexibility for people to engage at their own pace, while easing the pressure on frontline teams. By streamlining the assessment process, they enable local authorities to prioritise resources more effectively and respond to needs in a timely, targeted way.

Early intervention

No child slips through the net

How do you get children to the support or services they need as early as possible? We provide services that help you identify children at risk, to enable earlier intervention and improve long-term outcomes. Combining data from different systems, departments, relevant safeguarding agencies means that you can detect the early signs that intervention may be needed.  

Let us help you with the data and the insight, so you can focus on better outcomes for all.  

Simplifying complex topics

Easy to use animations

Animations are key to simplifying complex topics. That’s why our BetterCare suite of products uses animations throughout to guide users step by step, use visual cues to aid understanding, and make the journey through care and financial assessments clearer, more engaging, and easier to complete. 

Alongside the animations built into our platforms, we also offer a library of free animation resources for local authorities. These are designed to help citizens better understand key processes – such as the adult social care journey or how to get involved in co-production – making complex information more accessible, engaging, and easy to follow. 

Customer service

Self-service document scanning

We all want to deliver the best customer service possible, but sometimes long queues and wait times can be difficult to manage. We’ve seen self-service pop all around, and keeping pace with this can be a vital tool for your customer service teams. Our self-scanning booths allow citizens to provide their document evidence for a range of services such as blue badge, council tax reduction, change in circumstances and much more.

Letting them self-serve online is a great way to help reduce queues, help the people you support feel informed and in control of the process, an allows your teams to focus on cases which are more complicated or more vulnerable.