Take a look at BetterOff
Empower your residents to access the benefits they’re entitled to and maximise their income – without overloading your frontline teams.
Want a demonstration specific to your local authority?
By enabling more residents to self-serve, your council can:
- Increase household incomes and reduce financial hardship.
- Bring external funding into your local economy.
- Free up advisor time for the most complex and vulnerable cases.
- Make welfare advice budgets go further without compromising outcomes.
Testimonial
“Our advice service has found BetterOff Stirling to be a valuable tool for empowering residents through self-help. From the outset, we recognised its potential and have actively promoted it across the council to support a more holistic approach to service delivery.
We’ve played a key role in introducing other departments to the platform, ensuring they understand its value and how it can enhance their work. An example of this is our collaboration with Employability colleagues: when Better Off Stirling launched, we hosted a dedicated training session to walk them through its features and practical applications. Since then, Employability staff have regularly used the platform with service users, particularly when discussing routes back into work. It’s become a vital resource in helping clients understand the financial impact of employment on their benefits and highlighting the positive financial outcomes or how they can be better off through employment.
We continue to regularly promote BetterOff Stirling in our own outreach and promotional work, regularly signposting it to other services.
The benefits calculator has been very useful, particularly with managed migration and calculation of the transitional protection element. We have seen multiple instances where unfortunately the transitional protection element has been calculated wrong by Universal Credit, therefore the EntitledTo benefit calculator has allowed us to check manual calculations to ensure accuracy and give us added confidence when challenging the transitional element on Universal Credit.
This also gives a real user-friendly explanation of entitlement to benefits that can be shared with our clients, and help them understand the impact of managed migration which can be a very worrying time for many claimants.”
Laura Dunnachie, Senior Money Debt and Benefit Adviser, Stirling Council
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